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you through Covid-19

Icon of exclamation mark Be aware of pension and investment scams

We’ve seen a dramatic rise in email and phishing scams as fraudsters take advantage of uncertainty during the pandemic. Remember to be extra vigilant, and that Nest will only ever send requests for information to your account's secure online mailbox. Our Pension scams and online security page has information on how to keep your pension pot or your business account safe during this time.


We know it’s a difficult time as we face continued uncertainty around coronavirus and disruption to our daily lives. That's why we're committed to helping our members and employers through this period.

How we're continuing to deliver our services to you

All the services and support channels we provide remain fully functional and our staff continue to work from home.

Our dedicated team continue to track the latest developments to consider our approach to the situation. The team review government advice and emerging information to keep staff safe and to support all our customers, whatever their needs. We understand people might be wondering what this means for their Nest pensions and we’d like to take this opportunity to reassure our members and employers.

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What’s the impact of the pandemic on Nest pensions?

Over 90% of our members are saving into our flagship Nest Retirement Date Funds. They’re well diversified, which means that their investments are spread across many different markets, industries and countries. This helps smooth out some of the sharper ups and downs we’re seeing in the stock markets.

We’d like to reassure you that protecting and growing our members’ savings is our highest priority. We’re confident that our approach is suitable for these unusual times, and for the many years we'll be safeguarding our members’ money.


Help for members

How will my investments with Nest be affected by coronavirus?

Support for members

Members' frequently asked questions

The Coronavirus Job Retention Scheme put in place by the government ended on 30 September 2021. If you’ve been made redundant as a result, you won’t get any contributions into your pension pot from your salary or from your employer. However, the money in your pot is still yours and we’ll keep working to grow your savings so they’re ready for when you need them in later life. You can find out more on our Work changes page.

You don’t need to do anything to keep your pension pot invested with Nest. However, it’s a good idea to log in now to make sure the contact details your employer gave us are correct, so you can check your savings over the years.

When you start a new job, it’s likely you’ll be automatically enrolled into another workplace pension. If your new employer uses Nest, we’ll make sure your new contributions go into your existing pot, so you’re not building up multiple accounts to keep track of.

If you’d like to stop paying into your pot before your redundancy takes effect, you can do this by logging in to your online Nest account or contacting your employer directly. Contributions may still be taken from your earnings up to the date you choose to stop, as these changes will come into effect from the next pay period. We recommend visiting MoneyHelper for free, impartial guidance first. They were set up by the government to offer clear, easy-to-use help on all things money-related. You can also reach them on 0800 678 1648.

If you’re not sure when your pension contributions will stop, please check with your employer. You can also visit our Help Centre for further support.

We understand your concern and know how difficult this situation will be for some of our members. Support and guidance is available, and we recommend checking Pension Wise, a service from MoneyHelper. Although these are uncertain times, previous market crashes tell us that investments can recover quite quickly, and we would expect markets – and therefore your pot – to rise again when stability returns.

We understand the challenges our members are facing. Your savings with Nest are intended to help you build up a pot of money for your retirement, so while it's possible for members aged 55 and over to withdraw from their Nest savings we recommend you get guidance before making any decisions. Pension Wise, a service from MoneyHelper offers free, impartial guidance.

If you’re under 55 and your doctor has confirmed you can’t work again due to incapacity or serious ill health, you may be able to withdraw your Nest pension pot. Please visit our help centre for more information on this.

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Need more help?

It’s important not to panic or make rushed decisions about your pension. Our advice and guidance page explains where you can get help.

Advice and guidance