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My details and preferences

How do I add a new delegate to manage my NEST account?

You can give another person access to your NEST account. This person is called a delegate. To add a delegate,click ‘Edit yourprofile’ from your NEST home page.

Click ‘Manage additional users’.

Click ‘Create a delegate’.

You’ll need to enter the contact details of the delegate.

You’ll also need to let us know what level of access you’d like to give to the delegate.

 

Once you’ve selected the level of access, you’ll need to tick the declaration box and click ‘Done’.

You’ll see a message confirming that we’ve sent an email inviting the delegate to have access to your account. Your delegate will receive an email with an activation link. After clicking on the link they’ll be asked to set up a username and password to login and manage your account.

You can only have one active delegate on your account at a time.

Get help with using NEST

Our live help agents will answer your questions and guide you through setting up and managing NEST.

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Web chat is currently unavailable

Our offices are closed at the moment.You can reach us during our opening times of 8am to 8pm Monday to Sunday. Or you can visit our online FAQ page.

Web chat is currently unavailable

Sorry, something’s gone wrong. Please try again later. Our usual business hours are 8am to 8pm seven days a week. Have you tried our FAQ page? If you can’t find what you’re looking for there and your query is urgent you can get in touch by calling 0300 020 0090.