How will my contributions be refunded now I’ve opted out?

How does Nest refund the contributions and to who?

• If you’ve opted out within the opt-out period, the contributions paid to Nest will be refunded to your employer.

How long does the refund take?

• It takes up to 10 working days for the contributions to be refunded to your employer’s account.

Who will refund my contributions?

• It’s your employer’s responsibility to provide you with the refund after they have received it from Nest. 
• If you’ve not received the refund, please speak to your employer.

How will I receive the confirmation of my opt out?

• You’ll receive the opt out confirmation by email or post, depending on the option that you’ve selected while opting out.
• If you haven’t received your opt out confirmation, visit Why haven’t I received a confirmation of my opt out?
• Your employer will also receive confirmation of your opt out in their Nest secure mailbox.