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How do workers opt out of Nest?

There are a three ways workers can opt out of Nest during their opt-out period. The opt-out period starts three working days after the worker is enrolled into Nest and lasts for one calendar month.

Workers can opt out online without activating their account. They’ll need to verify their identity by providing some details. Workers who have activated their online Nest account can opt out by using the details they’ve already provided.

The opt-out page will only be available during their opt-out period. For more information, please see How do I opt out? in our member help centre.

Our automated telephone service allows workers to opt out by choosing from a series of menu options. They’ll need to call 0300 020 0090 and verify their identity by entering some details.

We encourage workers to use the above methods first, however, they can also request a paper opt-out form by calling us. The worker will need to give you the completed form within the opt-out period. The form contains statutory information and a unique reference number which you’ll need to process their request. The unique reference number also prevents a worker requesting the form and passing copies to their colleagues.

After workers have opted out successfully, we’ll remove them from your contribution schedules and let you know by sending a message to your secure mailbox. During any workers opt-out period we won’t invest any contributions you send to us. If a worker decides to opt out and submit the request within the opt-out period, we’ll refund the full contribution amount. We’ll then send the worker a written confirmation when they’ve successfully opted out of Nest. You’ll still be able to view their details by going to the ‘Manage workers’ area and clicking ‘View inactive workers’.

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