Logging into my account
In this section
Why have I received an email from NEST with a link to view a personalised video?
If you’re a member of NEST, you may receive an email from ‘nestpensions@videosmart.com’. This email includes a link to a personalised video we’ve created with ‘VideoSmart’ who is our trusted partner.
This video has been created to tell you more about:
- how much you’ve saved with NEST so far
- how to log into your NEST account so you can keep track of your retirement savings with us
To ensure we can personalise the experience for you, we do share a small amount of your personal data with VideoSmart. The security of your personal information is very important to us and we take this matter very seriously. We use appropriate procedures and security features to process and protect your information and have made sure that all our partners have a robust framework in place to ensure the security of your data.
Your personalised video will be available for 30 days from when we sent you the email. You’ll receive a reminder email after 7 days, if you’ve not clicked on the link in the email to ensure that you’ve not missed it.
You can also find all the information you need about logging into your NEST account and viewing your retirement pot in How do I log into my account for the first time?
We value your feedback
Your feedback is important to us. To help us improve, tell us what you think about our member help centre by taking a short survey.
Was this helpful to you?
Thank you.
Live chat
Thank you.
Thank you for the feedback.
Feedback
Was this helpful to you?
Live Chat
Our live help agents will answer your questions and guide you through setting up and managing NEST.
Our chat is available from Monday to Sunday from 8.00AM to 8.00PM
Web chat is currently unavailable
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Web chat is currently unavailable
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Welcome to live help
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below:
