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How do I log into my account for the first time?

What information do I need to log in for the first time?

  • When you log in for the first time, we’ll need the below information about you:
    • Your Nest ID
    • Your date of birth
    • Your National Insurance number or alternate unique identifier
  • You can find your Nest ID in your welcome pack. Your Nest ID will begin with MEM and will contain nine numbers, for example MEM012345678.
  • Visit the log in for the first time page on our website.
  • Enter your Nest ID, date of birth and your National Insurance number or Alternate unique identifier.
  • If you haven’t received your welcome pack or can’t find your Nest ID, you’ll need to click ‘I don’t have my Nest ID’.

  • You’ll then be asked to enter information like your date of birth, your National Insurance number, last name and gender.

  • Once you enter the above details and click ‘Next’, you'll be able to see the details that your employer enrolled you with.

  • We’ll ask you to enter your contact details such as your UK mobile number and your email address.
  • Entering your contact details will allow you to activate your account by either receiving a passcode on your UK mobile number or an activation link in your email address.
  • You can select how you would prefer Nest to contact you and click ‘Next’.

  • We’ll ask you to create a username, password and three security questions.

  • The security questions will help you to reset your login details if you forget them in future.
  • To know the rules to setup answers to your security questions, please see What are the security questions?
  • When you’ve finished creating your log in details, click ‘Next’ to verify your account.

One time passcode or email activation

  • You will get the option to verify your account with a passcode, if you have entered your UK mobile number in Contact details.

  • If your UK mobile number is correct, click ‘Send passcode’ to receive the passcode via text on your mobile number.
  • It’s important that you use the passcode as soon as possible, as the passcode expires in 10 minutes.
  • Enter the passcode and click ‘Verify Passcode’ to activate your account.

  • If you didn’t receive a passcode, click ‘Get a new passcode’.
  • If you wish to update your mobile number before requesting for a passcode, you will need to click ‘Change it now’.

  • You’ll need to make sure that you click ‘Finish and get started’ to activate your account.

  • If your email address is correct, click ‘Send verification email’ to receive the activation link.

  • If you don’t receive an activation link within 24 hours, you’ll need to call our contact centre on 0300 020 0090 to activate your account.
  • It’s important that you click the activation link as soon as possible as it will expire after 28 days.
  • When you click on the activation link, you will be directed to a page on our website that will confirm ‘You have now created your account’.
  • Click ‘Ready to start’ to go to the login page.
  • If you haven’t followed this link to complete your account registration within 28 days of when our email was sent, you’ll have to begin your registration again and re-enter your details online.
  • If you wish to update your email address before requesting for the activation link, you can click ‘Change email address’.
  • In case you don’t wish to proceed with the email activation, you can choose to get a passcode on your UK mobile number.

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