Member Help Centre
Frequently asked questions
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- How can I change my NEST retirement date?
- How do I update my details?
- How do I add or change my nominated beneficiary and expression of wish?
- What investment funds can I choose from and how can I change my fund?
- How do I check contributions and make additional contributions into my retirement pot?
- How do I stop contributions?
- What’s my retirement pot worth?
- How do I check contributions and make additional contributions into my retirement pot?
- What is the annual allowance?
- What is the money purchase annual allowance?
- How do I opt out?
- Why can’t I opt out?
- Why haven’t I received confirmation of my opt-out?
- How will my contributions be refunded now I’ve opted out?
- Can I be enrolled into NEST again after opting out?
- How can I take my money out of Nest at retirement?
- What happens when I take my money out of NEST?
- What happens to my retirement pot if I die before taking my money out?
- What happens after a member has died?
- How can I transfer money into NEST?
- When can I transfer money out of NEST?
- How can I transfer money out of NEST?
- Why have I been referred for a Pension Safeguarding Guidance appointment and what should I expect?
- What happens to my Nest pot if I change my job?
- What happens to my NEST retirement pot if I’m moving abroad?
- What happens if I get divorced?
- How do I unlock my account?
- What do I do if I’ve forgotten my username?
- What do I do if I’ve forgotten my password?
Common queries
- I haven’t received a welcome pack, how do I log into my account for the first time?
- What do I do if I have forgotten my password and the answers to my secret questions?
- When will I get my annual statement?
- How were my investments affected by the Covid-19 pandemic?
- Which companies does my Nest pension pot invest in?
Helpful resources
- Your quick guide to Nest (1.22 MB, PDF)
- Taking your money out of Nest (4.26 MB, PDF)
- What to do when someone dies (0.09 MB, PDF)
- Things to consider when moving your money into Nest (0.25 MB, PDF)
