Logging into my account
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What do I do if I’ve forgotten my password?
If you’ve forgotten the password for your Nest account, you can reset it online.
On the login page of the Nest website select ‘Forgotten password?’.
You’ll need to enter your username and select 'Continue'. You can then follow the online instructions to reset the password for your account.
If you’ve forgotten your username, please see What do I do if I have forgotten my username?
What if I’ve been sent a passcode by post?
If we’ve sent a passcode to you by post, you’ll need to follow the same steps above and select the option of ‘I’ve received a passcode by post’ after you enter your username. You can then follow the online instructions to reset the password.
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