We’ll refund any contributions you’ve sent to us for a member after their enrolment has been cancelled.
We’ll send a message to your secure mailbox to let you know when we’ve refunded money to you.
If an automatically enrolled or opt in member’s enrolment is cancelled within the first six weeks then we’ll refund any contributions in full. We don’t invest any contributions received within the first six weeks of these enrolments to allow time for opting out.
For other enrolment types, you’ll receive a full refund for any non-invested money but if the money has been invested, your refund will be subject to charges and market adjustment. This also applies to automatically enrolled and opt in members if the enrolment is cancelled after six weeks.
If the member’s contributions are going to be refunded, you need to make sure your workers are refunded the full amount that was deducted from their pay.
Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.
Was this helpful to you?
Thank you.
Thank you.
Thank you for the feedback.
Feedback
Was this helpful to you?
Live Chat
Our live help agents will answer your questions and guide you through setting up and managing NEST.
Our chat is available from Monday to Sunday from 8.00AM to 8.00PM
Web chat is currently unavailable
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Web chat is currently unavailable
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below: