How do I stop a member’s contributions?

A member can choose to stop contributing at any time. This would usually be after their opt-out period had finished. If the member has asked you to stop their contributions, you can easily do this from your online account.

To stop a member’s contribution, click ‘Manage contributions’ from your Nest home page.

Select the contribution schedule you want to use to stop the member contributions.

You can search the member who wants to stop contributing by entering their Last name, NI number or Alt.ID. Once you’ve found the member click ‘Options’.

In the Contribution options for this period field, you’ll need to select ‘No further contributions payable’ from the drop-down menu.

You can enter any contributions due for that period up until the date the member has asked to stop contributions into the boxes provided. Otherwise, you can leave the contribution amounts in these boxes as zeroes.

When you’re ready, click ‘Done’. This will validate the member in the schedule.

When you’re ready click ‘Submit schedule’, even if you’re making zero payment.