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What information do I need to de-enrol a member?

To de-enrol a worker means to cancel their enrolment. You might need to do this if they were enrolled accidentally, or with an incorrect enrolment type or start date.

You’ll need the employer Nest account number (starting with EMP) and the following information about the worker: 

  • surname
  • date of birth
  • National Insurance Number or alternative unique identifier
  • gender

You can find the worker’s information from the ‘Manage workers’ area of your Nest homepage. To find the worker’s surname you can see the highlighted part of their name in the worker’s list.

To request de-enrolment please see How can I de-enrol a member by file upload? There should be one record in the file for each worker you need to de-enrol.

Once we’ve received the file and processed the de-enrolment, we’ll refund any money on the account to the employer.

We’ll also send a letter to the worker letting them know that their employer has taken them out of the scheme.

If you’ve enrolled someone with incorrect personal details then you won’t need to de-enrol them as you can edit most of their details if your worker hasn’t logged into their online account for the first time. Please see How do I edit a worker’s personal details? for more information.

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