How do I make a payment for a member who’s not appearing on a contribution schedule?

A member might not appear on a contribution schedule if you enrolled them shortly before completing the contribution schedule. You’ll need to wait for up to 30 minutes for the system to process their enrolment before they’ll appear on a contribution schedule. An enrolment completed by file upload or file transfer may take longer depending on how many member records are included in your file.

A member may also not appear in your contribution schedule if you’ve enrolled them with an incorrect group or payment source. It’s useful to check all of the member’s details in ‘Manage workers’ to make sure you’ve connected the member to the right group and payment source. You can move a member to another group using the website or through file upload. You can also change the payment source of the member online or through file upload.

If a worker was enrolled again within 30 days from the date they were made inactive they will not appear in the contribution schedule. In the schedule you’ve entered zero contribution and selected the reason ‘No further contributions payable’ for a member, we’ll stop expecting contributions for this worker from the date the account was made inactive. For example, the member was marked inactive on 1 March and was enrolled again on 15 March, this member will not appear in the March schedule.