MenuClose Menu
NEST logo
Access your mails here
Image my account

How can a member opt out?

A member can opt out of saving for their retirement with NEST in one of three ways:

  • they can call our telephone line and follow the automated instructions
  • they can opt out online using our website
  • or they call our Contact Centre directly and request a paper opt-out form. The member must personally request the form as no-one else can request an opt-out form on their behalf.

They’ll need to give us their NEST ID to opt out. A member’s NEST ID is in the welcome to NEST letter we send to the postal address you give us for them when you enrol them. A member should receive their welcome letter within three working days of being enrolled.

The auto enrolment law allows a member one month to opt out from saving for their retirement. This starts three days after you enrol them into NEST. If a member wants to opt out by post, once they’ve asked us for a form it can take up to five working days to reach them. We’ll only send a paper form if there’s enough time for them to complete and return it before the end of the member's opt-out period.

For more information for your member to opt out please see How do I opt out? in our Member help centre.

We value your feedback

Your feedback is important to us. To help us improve, tell us what you think about our employer help centre by taking a short survey.

Take the survey

Was this helpful to you?

Tell us how can we improve this article?

Cancel Submit

Thank you.


Was this helpful to you?

Tell us how can we improve this article?

Cancel Submit

Live Chat

Our live help agents will answer your questions and guide you through setting up and managing NEST.

Our chat is available from Monday to Sunday from 8.00AM to 8.00PM