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What should I do if I’ve incorrectly marked a worker as left employment?

If you’ve mistakenly informed us a worker has left your employment, you’ll need to enrol them again using the enrolment type ‘Other’, so they don’t get another opt-out period.

If you need to re-enrol the worker because they’ve left and started working for you again, you’ll need follow the same process as a new starter. Please see How do I enrol workers online?

You should use the same personal details where possible and we’ll re-enrol the worker under the same Nest account, keeping all their contributions in one place. If the worker’s personal details have changed, for example, a new surname or address, we’ll contact them to let them know that we possibly have another account for them.

You’ll be asked to enter the start date while re-enrolling workers into Nest. If the worker was a leaver and re-joined the organisation, you’ll need to use the date they became eligible as their start date. If the worker was marked as a leaver in error, it will be the day after the contributions stopped.

You can find this information by clicking ‘Manage workers’ from your Nest home page.

Click ‘View Inactive workers’ from the Manage your workers area.

From the drop-down box next to Status, select ‘No further contributions payable’ and click the orange arrow icon at the right. You can then view the date under Date contributions stopped.

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