What should I do if I’ve incorrectly marked a worker as left employment?

If you’ve mistakenly informed us a worker has left your employment, you’ll need to enrol them again using the enrolment type ‘Other’, so they don’t get another opt-out period.

If you need to re-enrol the worker because they’ve left and started working for you again, you’ll need follow the same process as a new starter. Please see How do I enrol workers online?

You should use the same personal details where possible and we’ll re-enrol the worker under the same Nest account, keeping all their contributions in one place. If the worker’s personal details have changed, for example, a new surname or address, we’ll contact them to let them know that we possibly have another account for them.

You’ll be asked to enter the start date while re-enrolling workers into Nest. If the worker was a leaver and re-joined the organisation, you’ll need to use the date they became eligible as their start date. If the worker was marked as a leaver in error, it will be the day after the contributions stopped.