The quickest and easiest way to start making withdrawals is by logging in to your online account.
Select ‘Take your money out’ at the top of your dashboard.
We recommend that you take guidance from Pension Wise which is a government service from MoneyHelper.
If you want us to book an appointment for you, please call us on 0300 020 0394 between 8am to 8pm, Monday to Sunday.
You can also book an appointment directly on the Pension Wise website or by calling them on 0800 138 3944 between 8am to 8pm, Monday to Friday.
When you take withdrawals from your pot, 25% will usually be tax-free and the remaining 75% will be taxed as part of your income for the year when you get the money. You may also be impacted by the tax-free lump sum allowance of £268,275, this is the total amount you can withdraw tax-free across all your pension schemes. For more information please see Your pensions and tax.
To take money from your Nest Safe, select ‘Need more? Access my Nest Safe’, then enter the amount you want to withdraw.
Select ‘Withdraw’ to enter your bank details.
We'll need your bank or building society account details. We can only make payment to a valid UK account that's held in your name.
If you've made a previous withdrawal from Nest, we'll show details of the account we paid onscreen for you to check. You can change these to a different account if you want to.
Sometimes we may need to ask you for proof of identification and/or bank account ownership to verify your request. This is also to ensure your pot is protected and only the rightful owner gets access to the cash.
You may want to choose another retirement option if:
If you want to choose a different retirement option, select ‘Need more?’ next to your Nest Safe.
You’ll then be asked to confirm your decision. If you want to do this, select ‘Yes, continue’.
You’ll then be taken to a screen showing your other options.
Your feedback is important to us. To help us improve, tell us what you think about our member help centre by taking a short survey.
Was this helpful to you?
Thank you.
Thank you.
Thank you for the feedback.
Feedback
Was this helpful to you?
Live Chat
Our live help agents will answer your questions and guide you through setting up and managing NEST.
Our chat is available from Monday to Sunday from 8.00AM to 8.00PM
Web chat is currently unavailable
We're open from 10.00 am until 4.00 pm today. Please try again between these hours or our usual business hours of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
Web chat is currently unavailable
Our offices are now closed for the Bank Holiday. You can reach us during our normal opening times of 8am to 8pm Monday to Sunday. Or you can visit our online help centre.
To help us deal with your question quickly please tell us who you are and what you'd like help with by choosing an option from each of the menus below: