How do I stop using Nest?

You may need to stop using Nest for a few reasons. These could include:

• your organisation is merging with another organisation and you’re using another pension scheme to meet your duties.
• you’re going to use an alternate pension provider.
• your organisation is closing.

You may also wish to close your account due to insolvency, which requires a different process. For more information please see How do I notify Nest of insolvency?

If you wish to stop your organisation from participating in Nest, there are a few things you’ll need to consider. Any contributions that need to be paid should be submitted before you choose to stop your Nest account. It’s important that you seek legal advice and find out what obligations you’ll have to meet before you stop using Nest. For example, some employers may need to inform their workers before they change their pension provider. You’ll also need to give us a minimum of 28 days notice if you wish to stop using Nest.

To stop using Nest, a user who is either the primary contact or a full access delegate can click ‘Organisation details’ from their Nest home page.

Then click ‘Stop taking part in NEST’.

Once you’ve read the information on the screen, click ‘Set a date to stop using NEST’.

You’ll need to select a date that must be at least 28 days in the future. You’ll also need to choose the reason for stopping using Nest and then click ‘Confirm’.

A pop-up window will then appear to confirm the date you’ve selected. Click ‘Yes, I’m sure. Close my account’ to agree to stop using Nest.

Once you confirm you want to stop using Nest this can’t be undone, you would need to sign up to a new account from scratch.