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How do I notify Nest of insolvency?

Video: What to do with your Nest employer account if the business becomes insolvent.

You can only notify Nest of an insolvency if an Insolvency Practitioner (IP) or Official Receiver (OR) has been appointed, and you know the date of the insolvency. If your business goes into administration, receivership or Company Voluntary Arrangements (CVA), please see What should I do if my business goes into administration, receivership or is subject to CVA?

If you’re the business owner or a Nest Connector for an insolvent business, you’ll need to raise the notification from the Nest online account. If you’re an IP or OR, you can notify us by sending the evidence to or post it to us at Nest, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY. If you’re an employee and your employer is being made insolvent, you’ll need to ask your employer to contact us to notify us about insolvency. 

To notify us from your Nest online account, click ‘Organisation details’ on the home page.

In the organisation details section, click ‘Insolvency’.

We’ll ask you for details of the appointed IP or OR dealing with the case to grant access to the employer account. You’ll need to add the date the IP or OR was appointed and when the business became insolvent.

Once you’ve entered the information click ‘Submit’.

You or your IP will need to send one of the following documents to or post it to us at Nest, Nene Hall, Lynch Wood Business Park, Peterborough PE2 6FY. We need the below documents:

  • Notice of appointment of administrators (preferred)
  • A court issued winding up order 
  • An employer board resolution 

Please ensure Nest receives the required evidence within 28 days of submitting the notification. If we do not receive the evidence within 28 days, the insolvency process will not be initiated and the account status will switch back to active. We’ll start expecting contributions as normal and non-payment of the contributions will be reported to The Pensions Regulator. Please ensure the evidence document includes the company name/all known trading names and you’ll also need to mention the Nest employer ID (starting with EMP), so that the insolvency process is initiated on the correct account.

We’ll then send an email to the email address provided for the IP or OR, so they can access the Nest account.

For more information please see What happens to my employer account once Nest has been notified of insolvency?

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