Why would I need to add or change a primary contact?

The primary contact is the main contact for NEST from your organisation. This is the person in your organisation that makes decisions about the scheme and receives all communications. It’s important you keep your primary contact information up to date. Sometimes the person you assign as the primary contact may no longer be your main point of contact for NEST.

If you need to change your main contact you shouldn’t edit the details of the existing primary contact instead you’ll need to add a new primary contact. If the person assigned as primary contact is not changing then you just need to update their personal details.

You can only have one primary contact for your NEST account. When you add a new primary contact this will replace the old primary contact from the date you tell us. The old primary contact will get automatically deleted and will not have access to the account unless you add them as a separate delegate.