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What should I do if I’ve chosen direct credit for my payment source?
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What happens when I have added all the contribution information to my schedule?
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Why do I need to include a payment reference when using direct credit?
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What happens if I don’t include the payment reference with my payment?
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Why has the amount due changed since I submitted the schedule for payment
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Can I pay for multiple contribution schedules at the same time using direct credit
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How do I make a direct credit payment through SFTP file transfer
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What happens if I have paid too much for a contribution schedule
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What if I’ve made a payment for multiple schedules and there’s an overpayment?
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How can I change my payment method from direct credit to Direct Debit?
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How do I change to Direct Debit by creating a new payment source?
Direct credit
In this section
How long will it take to process the direct credit payment
Once we receive your direct credit payment we’ll process your payment within five working days. If your contribution schedule doesn’t move to paid status within this time, check that all members have been included in your payment or you’ve provided a reason for non-payment.
You can check the payment details in Payment history. This page shows all payments and refunds after all corrections have been made to the schedule.
It includes details such as the reference number for each transaction, the date it was made, the payment method used, the value of the transaction and its current status.
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