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What should I do if I’ve chosen direct credit for my payment source?
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What happens when I have added all the contribution information to my schedule?
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Why do I need to include a payment reference when using direct credit?
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What happens if I don’t include the payment reference with my payment?
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Why has the amount due changed since I submitted the schedule for payment
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Can I pay for multiple contribution schedules at the same time using direct credit
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How do I make a direct credit payment through SFTP file transfer
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What happens if I have paid too much for a contribution schedule
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What if I’ve made a payment for multiple schedules and there’s an overpayment?
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How can I change my payment method from direct credit to Direct Debit?
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How do I change to Direct Debit by creating a new payment source?
Direct credit
In this section
How will I know if a refund is due?
We’ll send a message titled Refund to your bank account to your secure NEST mailbox when your refund is on its way to you. The message will include comma separated values (CSV) files to let you know why you are receiving a refund, the amount due and may detail the members it’s for.
You’ll need to check the details of the message carefully as you may receive refunds for different things. The message may contain a Refund payment details sheet which will show the types of refund you’ll receive. You’ll find a breakdown of the total refund information in a file attached to your message.
Please note, one refund may include members from different groups and for different reasons. You’ll be able to use the files we send to help with your reconciliation.
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