What if I’ve made a payment for multiple schedules and there’s an overpayment?

If you’ve submitted several schedules with the same payment source and made a bulk payment for them, we may need to check how you’d like us to allocate the payment. We’ll send a message to your NEST secure mailbox and we’ll hold on to the money until you contact us.

If we don’t hear from you, you’ll receive another message to remind you to let us know where to allocate your payment.

Once we know which schedules the payment covers, we’ll allocate the money and refund any remaining balance back to the bank details you’ve registered for refunds.

Please remember each payment source will have its own IT payment reference. You can only pay for multiple schedules in one payment if they are for the same IT reference.