Your privacy rights when you're contacting Nest

The purpose of this notice is to explain how the National Employment Savings Trust Corporation (Nest) as Trustee of the Nest pension scheme (the Scheme) collects and uses your personal information and how we comply with data protection law. It is aimed primarily at individual’s who contact Nest who do not already have a relationship with Nest. If you already have a relationship with Nest e.g. as a member or delegate, then you will find specific information in the relevant Privacy Information Notice.

How we'll use your personal information

The personal information you provide, primarily name and email address, will be used to allow us to respond to your query you have submitted.
We are only allowed to use, gather and share personal information where we have an appropriate legal basis to do so under the UK General Data Protection Regulation (UKGDPR) or the Data Protection Act 2018. The legal basis for the processing of your data is Article 6(1)(a) of the GDPR – that is, by providing your personal information you have given consent to the processing for one or more specific purposes.

How long we keep personal information

We’ll keep this information for our business purposes, for as long as necessary. We may keep your personal information for a longer period in the event of ongoing disputes, claims, complaints or data migration. In such cases, we’ll consider the nature, degree of sensitivity, and volume of your personal information that needs to be kept.

Passing on your personal information to third parties

How you can access your personal information

Subject to certain conditions, you have the right to request access to the personal information that we hold about you. This is commonly called a “data subject access request”.

If possible, you should specify the type of information you would like to see to ensure that our disclosure meets your expectations. We must be able to verify your identity. Your request shall not impact the rights and freedoms of other people, e.g. privacy and confidentiality rights of other individuals.

In addition to your right to access or rectification of your personal data that we hold about you, you also have the right to make a request (under certain circumstances) to:

• restrict or object to the processing of the personal information we hold about you (see Note1)
• erase your personal information (see Note1)
• withdraw your consent for us to process your personal information, where based on consent (see Note2)

Note1: It is important to note that your request to restrict or object to processing or erase your personal information doesn’t automatically lead to a requirement for the processing to stop, or for your personal information to be deleted. For instance, we may not be in a position to erase your personal information, if for example, we need it to (i) comply with a legal obligation, or (ii) exercise or defend legal claims.
Note2: If you do decide to withdraw your consent we will stop processing your personal information for that purpose going forward, unless there is another lawful basis we rely on – in which case, we will let you know.

To make a request under these rights you can:

• write to us at Nest, Nene Hall, Lynch Wood Business Park, Peterborough, PE2 6FY; or
• email us at support@nestpensions.org.uk

Queries and further information