Nest and TCS to continue scheme administration partnership focused on enhanced member experience.

Nest has today announced Tata Consultancy Services (TCS) will continue as its scheme administration service provider.

Building on more than a decade of working together, Nest and TCS will focus on delivering a personalised service for the pension scheme’s 12 million members.

Driven by data analytics and powered by recent technological advances, Nest and TCS will deliver seamless, self-directed, and consistent experiences that ensure members and employers alike can access the right information, at the right time, in the way that suits them best.

The new contract will last for ten years with an optional extension period.

Gavin Perera-Betts, Nest’s Chief Customer Officer says:

“I’m looking forward to continuing our journey with TCS and exploring the opportunities ahead of us. We have a strong foundation after many years working together and they’ve proven their ability to deliver successfully for a scheme the size and complexity of Nest. This puts us in an excellent position to further advance our operations and build a truly digital offering that delivers a superior customer experience long into the future. 

“The interests of our members are always our top priority and drive every decision we make and we’re rightly ambitious about what we can achieve for them. I’m confident our partnership with TCS will enable us to develop our world class service to further support millions to enjoy a better retirement.”

Vivekanand Ramgopal, President BFSI Products & Platforms, Tata Consultancy Services says:

“The purpose-driven partnership between Nest and TCS resulted in an immensely successful pension plan for the UK workforce, that is now a global benchmark on how an innovative, user-friendly, auto enrolment pension scheme should be run. 

“We are delighted to further expand this long-standing partnership with Nest and support them in pushing the boundaries in offering compelling omnichannel member experiences to the new generation of workers entering the workplace. We are looking forward to leveraging our contextual knowledge, technology expertise and proven platform to help Nest realise our shared vision for the future.”