Home Employers Managing your duties Ongoing management tasks

Coming Soon

You’ll soon have access to the Nest employer portal with a new look and feel. Our employer portal will have a refreshed look and layout, but functionality will stay the same. Some buttons may be in different places, but the steps you follow won’t change so just keep using the portal as normal. It's the first of several steps we're taking to improve how you interact with Nest, with new functionality coming in the next few months so keep an eye out for further communications

How to report an issue

Our team has tested it thoroughly, but if something doesn’t work as you expect, let us know straight away so we can fix it quickly. You can get in touch by webchat or support@nestpensions.org.uk or call us on 0300 020 0393, from 8am to 8pm, Monday to Sunday – and one of our team will be happy to help.

Your management tasks

As part of managing your Nest account there are some administration tasks that you’re required to carry out at specific times. We explain these clearly to help you understand your responsibilities.

From the start

Once you’ve set up with Nest, you need to start doing these tasks straight away.

Keeping records

You’re required by law to keep accurate records about your workers and contributions as part of auto enrolment. The Pensions Regulator (TPR) has further information about your record-keeping duties.

Pay period duties

Our guidance helps you understand the tasks you need to complete when you pay your workers.

Every year

We send members their annual statements between April and January. It helps them to work out if their pension is on track. It’s a good idea to tell your workers that their statements are coming, and explain why they should read them.

We’ve made this easy – you can use the material in our communication toolkit, including an email template and a flyer.

Every 18 months

If you use an earnings basis other than qualifying earnings to calculate your workers contributions, you need to complete a certificate every 18 months.

An example of the certificate is available from the Department for Work and Pensions. You can find out more about certification in our help centre.

Every three years

You need to re-enrol certain workers into Nest every three years. This includes those who’ve stopped making contributions or opted out.

Our help centre tells you more about your re-enrolment duties.

On a regular basis

There are some tasks that you should do frequently to help your account run smoothly.

Manage your delegates

If you’re getting help with your pension tasks, you should regularly review the people or third-party administrators (TPA) that you’ve given access to your Nest account. It’s especially important that anyone who leaves your business or your TPA has their access removed.

You can set up and remove delegates at any time, and change what they can and can’t do in your account.

Check your details

It’s important that the employer details that we hold for you in your Nest account are accurate and up to date. You should regularly review your:

company name – we should hold the same name that’s recorded with Companies House
address and all other contact details
your PAYE references